Announcing an all-new SELF-PACED TRAINING KIT designed to help maximize your performance on 70-685, the required exam for the new MCITP certification: WINDOWS 7, ENTERPRISE DESKTOP SUPPORT TECHNICIAN. This 2-in-1 kit includes the official Microsoft study guide, plus practice tests on CD to help you assess your skills. It comes packed with the tools and features exam candidates want most-including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from expert, exam-certified authors; and customizable testing options. It also provides real-world scenarios, case study examples, and troubleshooting labs to give you the skills and expertise you can use on the job. Work at your own pace through the lessons and lab exercises. The official study guide covers identifying and resolving desktop application, networking, security, and performance issues; supporting mobile users; and providing support for hardware failures.Then assess yourself using the 200 practice questions on CD, featuring multiple customizable testing options to meet your specific needs. Choose timed or untimed testing mode, generate random tests, or focus on discrete objectives. You get detailed explanations for right and wrong answers-including pointers back to the book for further study. -making this kit an exceptional value and a great career investment.
Assess your skills with practice tests. You can work through hundreds of questions using multiple testing modes to meet your specific learning needs. You get detailed explanations for right and wrong answers—including a customized learning path that describes how and where to focus your studies.
For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.
Table of Contents
Chapter 1. Troubleshooting Hardware Failures
Chapter 2. Networking
Chapter 3. Printers
Chapter 4. Security
Chapter 5. Protecting Client Systems
Chapter 6. Understanding and Troubleshooting Remote Access Connections
Chapter 7. Updates
Chapter 8. Performance
Chapter 9. Troubleshooting Software Issues
Appendix A. Configuring Windows Firewall
Appendix B. Managing User Files and Settings
Appendix C. Configuring Startup and Troubleshooting Startup Issues
Appendix D. Troubleshooting Hardware, Driver, and Disk Issues
Appendix E. Troubleshooting Network Issues
Appendix F. Troubleshooting Stop Messages